Language Adventure Phase 3
Speaking – Services
1- Read the text in the bubble and talk.
2- Look, read and talk.
When you go on vacation, what is the important thing about hotel services
that you think about?
What services does your city offer for lodging?
When is the most important season for hotel services around the world? Why?
What would tourism services improve to get more customers? Explain.
Lodging = a temporary place to stay
Are health services good in your country? Why?
Are healthcare services important for people? Explain.
Why is healthcare service expensive?
What could be a good idea to make healthcare services cheaper?
Which country do you think has the best healthcare service?
What do you think about education services in your city/town? Explain.
Do private schools offer higher quality education or are they just prestigious? Explain.
What extra services does your school offer?
What is the most important service at school? Why?
Nowadays what is the most famous postal service in your country? Explain.
How has the Internet changed the postal service? Explain.
Years ago, sending letters was the most important item for postal services,
nowadays what is the most important item postal services send? Explain.
Do you think post offices are friendly, efficient places? Why?
What do you think of the job of a postman/postwoman?
3- Click on the pictures – they will take you to some service phrases, idioms, or vocabulary.
- Check out the new phrases and lexis you can use.
- Take notes on phrases or words you don’t know or don’t remember.
- Choose your favourite phrases/idioms and think about when you can use them.
- Share with the class.
4- Watch the video and take notes.
- Have you ever heard this lexis? Do you know any of these words?
We don’t own the rights to this music. It was taken from GCermenoESAS7 – on YouTube.
Single: Baby one more time Album: …Baby One More Time Songwriter: Max Martin
5- Look and talk.
- According to the pictures, discuss the following questions:
- How important is good customer service to the success of a business?
- Can you think of a time when you received excellent customer service, and you want to come back to that place?
- Can you remember an occasion when you received bad customer service?
- Why are sometimes shop assistants rude to customers? Is it good or bad?
SERVICES
6- Read and talk.
- To sum up, how can you improve the quality of services in your country?
- Who is responsible for poor customer service? Is it the employee or the manager?
7- Watch the video and take notes.
- Listen carefully and analyze the idioms, phrases, or phrasal verbs.
- Listen and write some of them that you would use when speaking in a regular conversation.
- Pause the video when you need to.
- Share with the class.
We don’t own the rights to this video. It was taken from Speak English With Vanessa – on YouTube.
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8- Look and think about the pros and cons of giving a service.
- If you owned a cafeteria and your employee gave bad customer service, what would you do? Explain.
- If a client treated employees in a bad way at your cafeteria, what would you do?
- What is the secret of excellent customer service?
- Should a company always agree with a client if he or she is unhappy? Explain.
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9- Share the information you got for the new activities.
The teacher will comment on your sharing.
Some classmates will comment on your sharing.
Take notes on the comments.
You will need the comments to make some improvements to your planning.
10- Watch the video and take notes.
- Why is customer service so important? Explain.
- How do things go when customer service is effective?
- Do you think customer service would distinguish your business?
- What would you do to let your employees feel comfortable working in your business?
- What’s the difference between quantity and quality?
- What is business interaction with excellent customer service?
- How could you notice if your business has good, medium, or bad customer service?
We don’t own the rights to this video. It was taken from GoSkills.com – on YouTube.
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Share with the class : )
Phase 3, Check! You Rock!
Up next, Writing Adventure.
Click on the image and try the next adventure.
Writing Adventure : )