Language Adventure Phase 3
Speaking – Services
1- Read the text in the bubble and talk.
2- Look, read and talk.
How satisfied are you with sports services in your town/country? Explain.
Mention five public services you have in your country. Explain.
What public services would you like the government to improve?
Why are public services important?
Can people demand good public services? Why? 
Which was the last public service you used? Why?
How often do you use public services? Talk about it.
Why do some people don’t agree with the Government’s public services? Explain.
Do people pay for public services? Explain.
If you had a company, what services would you offer?
Why are services important in a company? Explain.
Would you work in customer service? Why / Why not? Explain.
What is the most important service in a hotel? Explain.
Why is a good quality service important in a restaurant?
Referring to customer service, tell the best experience you have ever had.
Why do people agree or disagree with quality service?
Do customer services change depending on the country? Why?
How could a town look like with no general, public, customer services? Why?
3- Click on the pictures – They will take you to some service phrases, idioms, or vocabulary.
- Check out the new phrases and words you can use.
- Take notes on phrases or words you don’t know or don’t remember.
- Choose your favorite phrases/idioms and think about when you can use them.
- Share with the class.
4- Watch the video and take notes.
- Do you know any of these words?
We don’t own the rights to this video/audio. It was taken from Daniel Acuña – on YouTube.
Single: Material Girl Album: Like a Virgin Songwriters: Peter Brown and Robert Rans
5- Look and talk.
- According to the pictures, discuss the following questions:
- How can you improve some hotel services?
- Which extra services would you add to a hotel?
- Would you pay more for extra amenities?
- Would you choose an expensive, moderate, or cheap hotel? Why?
SERVICES
6- Read and talk.
- To sum up, based on its services, how could you choose a hotel based on its services?
- If you were the manager, would you pay attention to all customer’s comments?
7- Watch the following video and take notes.
- Listen carefully and analyze the idioms, phrases, or phrasal verbs.
- Write some of them that you would use when speaking in a regular conversation.
- Pause the video as needed.
- Share with the class.
We don’t own the rights to this video. It was taken from Classroom Civility: The Conversation Continues – on YouTube.
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8- Look and think about SERVICE information.
- You are a hotel manager, look and write the hotel services description.
- You are a manager in a hotel which is going to be renovated at the end of the year.
- Write some notes about what important points should be improved, renovated, or added to get better services. Complete the template.
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9- Share the information you got for the new activities.
The teacher will comment on your sharing.
Some classmates will comment on your sharing.
Take notes on the comments.
You will need the comments to make some improvements to your planning.
10- Watch the video and take notes.
- What does “book a room” mean? Explain.
- What size room will the woman need?
- What is better: a smoking or non-smoking room? Explain.
- Why is good to have laundry service?
- What does this hotel ask for to get the laundry service?
- Have you ever been to a hotel with a gym?
- What’s the hotel’s name?
- When you arrive at the hotel, what do they ask you for to pull up your reservation?
- Do all services have bell boy service to carry the luggage into the room? Explain.
- What did the family feel in the hotel? What do they think about the hotel?
We don’t own the rights to this video. It was taken from Learning Zone Languages – on YouTube.
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Share with the class : )
Phase 3: Check! You Rock!
Up next: Writing Adventure.
Click on the image and try the next adventure.
Writing Adventure : )