Language Adventure Phase 4
Writing – Services
1- Read the text in the bubble and talk.
2- Look and discuss.
- What is the purpose of customer service? Explain.
- What could you do if customers were not satisfied with a service?
3- Look, read and talk.
As a manager, would you give a refund of the service or allow customers to try the service once more? Explain.
How would you deal with a problematic customer? Explain.
- You saw pictures related to SERVICES.
- Explain the process you’d follow to renovate or add services to the hotel in less than a year.
- Follow the template to consider important points.
- Share with the class and the teacher for some checking and feedback.
4- Watch the video and take notes.
- Talk about improving writing skills.
We don’t own the rights to this video. It was taken from Oxford Online English – on YouTube.
5- Look at the template and organize/order ideas.
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6- Read the information on your template and complete it. You can check your preview information.
- Follow the template.
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7- Write your final description. Share a plan of what you would do as the manager to get good results in the hotel in 10 months.
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Share with the class!
Phase 4: Check! You Rock!
Up next: Grammar Adventure.
Click on the image and try the next adventure.
Grammar Adventure 🙂