Teens B2T5- Reading and Use of English 7 p. 120 and 121

Book pages 120 and 121

Book Page 120 and 121

Read the comments and the experiences some people had at an airport regarding the quality of the service. Then write the letter for the experience in which you found the answer. Some options can be used more than once.

Talking about the quality of the service at an airport.

Passengers:

A. Prince
I have been in transit in Abu Dhabi twice this summer. The airport seems too small for the traffic it has. Very long trafficking time and bus service to most planes, even bigger long distance planes. It seemed chaotic and both times our plane was about half an hour delayed due to slow baggage handling. Even so, our luggage was delayed by a day both times. Signs are alright, but overall they don’t seem to have it under control and I am very surprised to see this airport in the top 40 of 2016.

B. Nicolas
Insufficient space – the airport is far too small, only two bathrooms in the international zone, no space for relaxation for long waiting times. Staff shouting on the microphone continuously – nothing can be understood for 90% of the time and flight delays. I prefer MAIN 1 over NNE2 but sorry, from now, I’ll be travelling only through SMD.

C. Daniel
NNE2 airport is badly designed and involves long, inefficient queues at every step. I haven’t spent so long waiting in lines at an airport since KLEB in peak hour. Also feels quite cramped overall with only luxury level brand shops available. Given the great quality of Etihad, this airport falls far short of that standard.

D. Finn
Not a good experience at NNE2 airport. Not air bridge. A shuttle to take passengers to the terminal. Security was OK. Friendly and efficient. But after that, poor choices, disinterested and rude staff, inadequate seating, unnecessary bureaucratic, stamping of boarding passes before scanning them anyway. I got a good price in Ireland to Australia return, but I’d pay more for a modern service - disappointed.

Which passenger…

1. expresses the need to provide customers with more areas for specific activities.

2. says that the airport design doesn’t match with the quality of life in the area in which the airport is located.

3. says that boarding staff were not as friendly as the security staff.

4. says that it looks like nobody is in charge of controlling the activities.

5. makes emphasis on the time it takes the company to complete the service.

6. says that there are some steps in the process that might not be necessary.

7. says that it would be great to have shops that can offer good products at lower prices.

8. is willing to pay more for a more efficient service.

9. doesn’t agree with the result of the ranking review.

10. says that the place is really noisy and annoying.

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